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Only valid 1 time for 12 months from date of purchase. You must provide a valid proof of purchase from an authorised Wileyfox retailer and Wileyfox must validate this prior to accepting your device for repair. Only valid for accidental damage which will be assessed when you return the device. You must contact Wileyfox via the 24/7 Live Chat from the bottom right of your screen and obtain a unique code which will be recorded against your device IMEI. We cannot be responsible for your personal data, you will need to back this up via an external device. In accordance with GDPR guidelines, if you leave any data on the device at point of receipt, we will have to remove and destroy the data immediately. Please remove any SIM cards or Micro SD cards left in the device as these will also need to be destroyed immediately upon receipt. A loan phone or replacement phone is not part of this offer. By accepting this service, we cannot be held liable or cannot repair any other fault that may have occurred when the screen has been damaged or has been in transit from your courier to our service centre. If the screen cannot be replaced due to extensive damage to the device we will inform you of the additional charges to repair the full device or return the device to you as in the same condition it was sent. Your phone warranty will still be valid and will continue in line from the date of purchase and there will not be an additional warranty given on the screen repair service. This service does not include free postage and packaging to our service centre. This offer is only valid in the United Kingdom and the Netherlands. Wileyfox cannot guarantee that it will have inventory for your repair and in this case, Wileyfox will contact you to discuss and alternative solution. For Screen Replacement cards purchased BEFORE 1st October 2018, you must submit the card along with your device and proof of purchase for Wileyfox to validate your claim. If you do not submit the Screen replacement card and proof of purchase, your claim will be rejected. If your claim is successful, Wileyfox will deduct £10 off the purchase of a new and authorised Screen Replacement from www.wileyfox.com. Excludes the Wileyfox Pro.